ATRIUM apologizes for any product issues you may have encountered. We would like to offer you the following warranty support:

Warranty Period: Products are warranted for a period of 12 (twelve) months from the date of delivery or from the date of first storage if the customer has not yet been able to receive the goods, whichever comes first.
Warranty terms apply to cases of technical problems from the manufacturer, furniture used under normal civil conditions.
Out-of-Warranty Services: For products used in public areas or damaged due to customer misuse, ATRIUM will provide repair services at a fee depending on the specific condition of the product.
Authorized Purchases Only: Warranty is only applicable to products purchased from authorized dealers.
Service Location: Depending on the service or repair required, the warranty service may be performed at ATRIUM or at the delivery location.

Exclusions from Warranty:

Damage caused by external factors, improper use, maintenance, or failure to follow product instructions.
Furniture used for commercial or organizational purposes including but not limited to nurseries, business and rental purposes, and subletting of property.
Mattresses, mattress bases, adjustment bases, mattress protectors, and other mattress accessories.
“As-is” items. No exchanges, refunds, returns, or services are provided for “as-is” items.

Exchange, Return, and Cancellation Policy

ATRIUM strives to provide our customers with the best possible products. Therefore, you may exchange, return, or cancel your order if the following conditions are met:

Custom-made, discounted, or special-order items cannot be canceled after payment and order confirmation. Payment is non-refundable in any form.
In case of order cancellation, the payment will be retained by ATRIUM for 1 year from the date of payment and will be deducted from subsequent purchases. After one year, any unused balance will be forfeited.
For exchanges or returns due to manufacturing defects, please contact chamsockhachhang@atriumvietnam.com within 24 hours of delivery for direct assistance. ATRIUM will cover the shipping costs for exchanges due to manufacturing defects. Please note that the returned product must be unused and in its original packaging with all accessories included.

For orders including in-stock items: Customers can pay directly upon receipt of goods or via bank transfer.

For orders including custom-made items: Customers are required to pay a 50% deposit upon order confirmation. The remaining 50% is due within 40 business days from the first payment and must be settled before delivery.

For orders including both in-stock and custom-made items: Customers are required to pay 100% of the value of in-stock items and a 50% deposit for custom-made items. The remaining 50% is due within 40 business days from the first payment and must be settled before delivery.

Payment Methods: Cash/Card/Bank Transfer

Cash on delivery.
Bank transfer to the following account: account name – account number – bank – transfer reference: order number 012.
Credit/debit card payment during the purchase process.

In order to ensure the provision of products/services with appropriate quality and in accordance with your requirements, ATRIUM would like to present to you the following consultation, negotiation, and order management process:

Step 1: Customer Inquiry

Customers can request information about products, service capabilities, delivery time, pricing, and payment methods via email at chamsockhachhang@atriumvietnam.com or hotline 0827 068 368.

Step 2: Consultation

Our consultants will review your requests and provide you with information within 24 hours of receiving your inquiry.

Step 3: Order/Contract Preparation

Based on your feedback, our consultants will prepare an order/contract for your review.

Step 4: Order Fulfillment

Our consultants will verify order information, monitor delivery progress, and complete the order as requested.

Scope of Application

This policy applies to all orders placed through ATRIUM’s official sales system or directly at ATRIUM Vietnam showroom.

Delivery Methods

ATRIUM offers same-day delivery for in-stock products within a 20km radius from our showroom. For longer distances, our staff will advise you on the most convenient delivery method.

For orders including in-stock items: Estimated delivery time within Ho Chi Minh City is 2 days from the date of full payment.
For orders including custom-made items: Estimated delivery time within Ho Chi Minh City is 45 days from the date of the first payment, provided that the full order value has been paid.
For orders including both in-stock and custom-made items: Estimated delivery time within Ho Chi Minh City is 45 days from the date of the first payment, provided that the full order value has been paid.
For deliveries outside of Ho Chi Minh City, whether domestic or international, ATRIUM commits to delivering to the designated shipping carrier within 2 days from the date of full payment. Delivery time to the designated location depends on shipping time and other objective factors.

Delivery Fees:

Domestic delivery is free of charge. International delivery fees apply depending on the region. (Note: For deliveries requiring the use of stairs, a handling fee will be charged starting from the 3rd floor. The distance for calculating delivery charges is calculated from the shipping warehouse to the receiving point).

If customers require urgent delivery, ATRIUM can prioritize earlier delivery.

To maximize benefits and express our gratitude to our valued customers, ATRIUM offers the following loyalty program:

I. Membership Tiers

Silver: Customers with total accumulated spending over 100 million VND.
Gold: Customers with total accumulated spending over 200 million VND.
Platinum: Customers with total accumulated spending over 300 million VND.

II. Loyalty Card Usage

For offline purchases: Please present your loyalty card to our staff before payment to earn points and redeem rewards. If you forget your card, please provide your registered phone number for verification and point accumulation. In case of a lost card, please contact our hotline at 082 706 8368 for a replacement.
For online purchases: Please inform our staff of your registered phone number to enjoy the benefits.

III. Member Privileges

Discounts: Applicable to full-priced items only.
Birthday gifts: Applicable for one purchase during the birth month. (Applicable to full-priced items only).
Tier-up gifts: Applicable to full-priced items only. Shopping vouchers for the next purchase.
Holiday gifts: For occasions such as Women’s Day (8/3), Mid-Autumn Festival, Tet, etc.
Year-end gifts: One-time use per year per order.
Know about promotions in advance.

POLICY